Frequently Asked Questions
Find answers to common questions about UpHelp
Getting Started
How do I post a job?
Posting a job is quick and easy. Open the UpHelp app, tap "Post Job", describe what you need, select a date/time, and set your budget. Your job will be sent to nearby verified helpers instantly.
How long does it take to get matched?
Most jobs are matched within minutes. Helpers receive instant notifications and can accept jobs immediately. For urgent jobs (ASAP), you typically get matched within 5-15 minutes.
Do I need to create an account?
Yes, creating an account is required to post jobs and manage your bookings. You can sign up with email, Google, or Apple. The process takes less than a minute.
What types of jobs can I post?
You can post almost any type of local help job: moving, yard work, cleaning, event staffing, basic repairs, setup/assembly, delivery, pet care, and more. If you need help with something, post it!
Pricing & Payments
How much does UpHelp cost?
Pricing varies by service type and urgency. You can see the exact price before posting your job. Scheduled jobs (24+ hours notice) receive 10-15% discounts. There are no hidden fees—the total shown is what you pay.
How are helpers paid?
Helpers keep 85-95% of earnings depending on job type. Tips go 100% to helpers. Payments are processed securely through Stripe and deposited directly to helpers' accounts.
When is my payment charged?
Your payment method is authorized when a helper accepts your job. The actual charge occurs when the helper marks the job as complete. You can rate and tip after completion.
What payment methods do you accept?
We accept all major credit cards, debit cards, and digital wallets through Stripe. Your payment information is securely stored and never shared with helpers.
Can I get a refund?
If you're not satisfied with the work, contact support within 24 hours of completion. We'll review the situation and work to resolve any issues. Refunds are handled on a case-by-case basis.
Safety & Verification
Are helpers background checked?
Yes, all helpers undergo identity verification and background checks. We verify identity, check criminal records, and require annual recertification. Helpers must maintain a good rating to continue using the platform.
How do I know a helper is safe?
All helpers are verified through our identity verification process. You can see helper ratings and reviews before they accept your job. We also have a dispute resolution process for any issues.
What if something goes wrong?
Contact support immediately if you have any concerns. We have a dedicated dispute resolution team that reviews photos, GPS data, and communications to ensure fair outcomes. We're here to help.
Is there insurance coverage?
Yes, we have platform insurance coverage for jobs completed through UpHelp. Helpers are also encouraged to maintain their own insurance. See our Terms of Service for details.
For Helpers
How do I become a helper?
Download the UpHelp app and sign up as a helper. You'll complete a verification process, select your service categories, and set your availability. Once verified, you can start accepting jobs.
How much can I earn?
Earnings vary by job type and location. Helpers keep 85-95% of job payments, plus 100% of tips. You can see your potential earnings before accepting each job.
When do I get paid?
Payments are processed after job completion and homeowner confirmation. Funds are typically available within 1-3 business days via direct deposit to your bank account.
Do I need insurance?
We recommend helpers maintain their own insurance. UpHelp also provides platform insurance coverage for jobs completed through our platform.
Can I work full-time?
Yes! Many helpers work full-time on UpHelp. You can set your own schedule and accept as many jobs as you want (or can handle).
Technical Support
The app isn't working. What should I do?
Try these steps: 1) Close and restart the app, 2) Check your internet connection, 3) Update the app to the latest version, 4) Clear app cache if needed. If issues persist, contact support@getuphelp.com.
I can't log in to my account.
First, try resetting your password using the "Forgot Password" link. If you still can't log in, contact support@getuphelp.com with your email address and we'll help you regain access.
How do I update my profile?
Go to your Profile screen in the app, tap "Edit Profile", make your changes, and save. Some changes (like email or phone) may require verification.
I didn't receive a notification.
Check your notification settings in the app and your device settings. Make sure UpHelp has permission to send notifications. You can also check your email for important updates.
Still Have Questions?
Can't find what you're looking for? Our support team is here to help.