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Privacy Policy

Last updated: December 30, 2025

1. Introduction

UpHelp ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace platform connecting consumers with verified helpers.

2. Information We Collect

2.1 Personal Information

  • Name, email address, phone number
  • Payment information (processed through Stripe)
  • Location data (for matching you with nearby helpers)
  • Profile information (for helpers: skills, certifications)

2.2 Usage Data

  • Job postings and interactions
  • Device information and IP address
  • Usage analytics and app performance data

3. How We Use Your Information

  • Match consumers with available helpers
  • Process payments and facilitate transactions
  • Send job notifications and updates
  • Verify user identities and credentials
  • Improve our services and user experience
  • Comply with legal obligations

4. SMS/OTP Verification

We use SMS messaging to verify your phone number and send one-time passwords (OTPs) for authentication. Message and data rates may apply. You can opt out at any time by replying STOP to any verification message.

For help, reply HELP to any message.

5. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Stripe (payments), Twilio (SMS), email delivery services
  • Business Partners: To provide joint services
  • Legal Requirements: When required by law or to protect rights
  • Business Transfers: In connection with mergers or acquisitions

6. Data Retention

We retain your personal information for 24 months after your last use of the platform, or longer if required by law. Transaction records are retained for 7 years for tax and accounting purposes.

7. Cookies and Analytics

We use cookies and similar technologies to track usage and improve our services. This section describes the types of cookies we use and how you can manage them.

7.1 Types of Cookies We Use

  • Essential Cookies: Required for core functionality (authentication, security, session management)
  • Analytics Cookies: Help us understand how visitors use our site (page views, user flows)
  • Functional Cookies: Remember your preferences (language, region, accessibility settings)
  • Marketing Cookies: Used to deliver relevant advertisements (if applicable)

7.2 Analytics Services

We use Plausible Analytics (cookie-free, GDPR compliant) and may use Google Analytics with IP anonymization. These services help us understand website usage patterns and improve user experience.

7.3 Managing Cookies

You can manage cookie preferences through:

  • Your browser settings (most browsers allow you to block or delete cookies)
  • Our cookie consent banner (accept or reject non-essential cookies)
  • Contact us at privacy@getuphelp.com to opt out of analytics

Note: Blocking essential cookies may affect your ability to use certain features of our platform.

8. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Opt out of marketing communications
  • Export your data

9. Security

We implement industry-standard security measures including encryption, secure servers, and regular security audits. However, no method of transmission over the Internet is 100% secure.

10. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect information from children.

11. International Users

If you access our services from outside the United States, you consent to the transfer of your data to the United States for processing in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

For questions about this Privacy Policy, please contact us at: