SMS Policy & Opt‑In

By providing your mobile number and opting in on UpHelp, you agree to receive transactional and service‑related SMS messages from UpHelp. These include:

• Verification codes for account setup and login
• Job status updates (job accepted, helper on way, completed)
• Arrival notifications and real-time tracking updates
• Important service notifications and reminders
• Account security alerts

Message Frequency

Message frequency varies based on your activity. You may receive multiple messages per day when actively using the service, and fewer during periods of inactivity.

Carrier Information

Message and data rates may apply. Charges depend on your mobile carrier and plan. Carriers are not liable for delayed or undelivered messages.

Opt-Out Instructions

You can opt out at any time by:

• Texting STOP to our short code or the number from which you received messages
• Texting HELP for assistance
• Contacting us at support@getuphelp.com
• Adjusting notification preferences in your account settings

Note: Opting out of SMS may affect your ability to receive critical service notifications. Some transactional messages (e.g., verification codes) may still be sent as required for account security.

Privacy & Data

Your mobile number is used solely for service-related communications as described above. We do not sell your personal data. For more information, see our Privacy Policy.

Support

For questions about SMS messaging or to update your preferences, contact us at: support@getuphelp.com

Last updated: November 6, 2025